Order Management Software
In the omnichannel age, where customers can purchase products through a variety of channels and devices, companies need to be ready. An effective order management system helps businesses streamline and automate the process from sales through delivery and even returns. A good OMS can improve efficiencies and reduce costs while giving teams the ability to serve more customers more easily.
An order management software is a computer software program that tracks customer orders and their statuses from the moment a sale is made, through fulfillment and post-sales service. OMS software integrates all sales order information from various points of sale, including online, in-store and over the phone, and provides visibility to employees and customers for accurate, consistent data.
As a business grows, an OMS can track order volume and sales across all locations and channels to determine the best fulfillment strategy for each location. It can also handle inventory and shipment tracking so that each employee knows where the products are located at any given time. An OMS can help businesses save money by shortening the fulfillment window, allowing staff to refocus on more complex tasks that support growth and improve customer satisfaction.
A cloud-native SaaS OMS offers flexible order management capabilities for multichannel and omnichannel environments. It can be configured for a variety of order-to-cash workflows with prebuilt integrations, centrally managed orchestration policies, global availability monitoring and fulfillment management. It can also be configured for B2B wholesale, B2C retail and branded manufacturer operations with flexible fulfillment models.
Choosing Order Management Software
An OMS can integrate with multiple ecommerce platforms to automatically sync sales order information in real-time, providing up-to-the-minute inventory and availability information. It can also sync with multiple warehouse and logistics solutions to automatically route and fulfill orders. It can also configure pricing options, including quotas and discounts for different categories or individual customers, and it can generate quotes for customer approval.
It is important to find the right OMS for your company’s unique needs. Choosing the right solution can help you manage your company’s growth, expand into new markets and keep up with the demands of an ever-increasing number of customers.
A top pick is a B2B order management system for wholesale customers and sales reps that lets them enter orders through an easy-to-use portal or directly in QuickBooks. It can also be used to track inventory levels and send reorder alerts, create shipping labels and receipts, and monitor the status of orders once they’ve shipped.
The top choice is a cloud-native SaaS OMS that can simplify order and inventory management by integrating with various ecommerce, retail, distribution and fulfillment systems. It can also be customized for a range of workflows and can be configured to accommodate a variety of business requirements, from customer segmentation to tiered pricing and tax calculation. It can also be integrated with a centralized inventory and analytics engine for real-time availability monitoring, forecasting and optimization of supply chain processes. It can also be customized for third-party warehouse fulfillment, reducing manual labor and errors that can result in costly mistakes or lost revenue.