Co-worker
Training your underperforming agents with those who are performing better is a great tactic to boost their morale and motivate them. Hearing the sales pitch from these agents and the methods they use to convert a lead into sales helps them change their calling approach. They absorb the things that work and then use them in their own calls.
Provide short breaks
Telemarketing requires your agents to be energetic and enthusiastic on every call. The smile and confidence they show on the phone is reflected on the other end of the line. Regular short breaks help them break the monotony and allow them to regain their energy and stay active throughout the day.
Regular but short briefings
It’s great to start the day with a briefing whose main objective is to increase the enthusiasm levels of your agents and motivate them for a joyous start. This, however, should not be the only session in a day. To increase the performance of their agents, managers need to have short briefings, say 2 or 3 throughout the day. These meetings should be held in order to share results and discuss how things are being implemented.
Praise and share feedback
Management isn’t just about holding meetings with employees who aren’t performing well; it’s about praising employees who are also performing well. In fact, appreciating your employees and executives who are working hard and delivering good results boosts the morale of the entire team. Given this, share ways to improve, but always remember to praise people for their good work.
Get your agents out for a while
This may seem counterintuitive, but spending time with your salespeople outside of your office allows you to get closer to them, understand them more, and ease their stress. Naturally, with greater understanding and a relaxed atmosphere, they can better focus on their work, which ultimately leads to higher sales performance.
Keep internal communication up to date
One of the key elements in your sales environment is your internal communication. When goals and deadlines are updated regularly, your agents move through a job agilely and can handle everything in an optimized way. It is your duty to share information about offers and promotions in a consistent manner, so that your agents are clear with their sales tactics and rebuttals.
Organize Contests
Healthy competition is one of the best ways to wake up your sleeping agents. It is a sure shot strategy to activate your latent energies. This competition can be from closing a sale in the shortest time to making the maximum number of sales. Remember, when people regularly compare their stats and expend efforts to improve them, entire teams and the organization as a whole feel a morale boost.
conclusion
It is the duty of every organization to come up with new ways that work to improve the working conditions of their sales professionals. Making positive changes to the overall work culture, rewarding employees who serve, and motivating the entire team through smart strategies are all steps that lead to “increased productivity.” After all, upselling isn’t just about buying lists of cell phone numbers, but rather about monitoring and implementing factors that revolve around the people who dial these numbers.