Best AI Chatbot for Customer Support
A chatbot is a computer program that uses natural language to communicate with humans. The best AI chatbots use a wide range of artificial intelligence technologies to understand the intent behind user input, then deliver personalized and appropriate responses. For businesses, the most effective chatbots can help with customer support, sales and marketing.
Chatbot technology has exploded in popularity, and a plethora of companies offer bot software for businesses to deploy on websites, messaging apps and other platforms. While some chatbots are limited to basic automated text responses, the Best Ai Chatbots can be used for a wide variety of tasks, from facilitating a sales meeting to answering FAQs about a product or service.
The top AI chatbots are powered by advanced machine learning, a sophisticated set of tools that allow the software to adapt and improve over time. Most of the top chatbots leverage multiple AI technologies, including natural language understanding (NLP), entity extraction (information about a specific item or concept) and machine learning (ML).
Many popular apps and services now include built-in AI chatbots. For example, Snapchat’s disappearing messages feature is augmented with an AI that answers questions about the app’s features. Other popular messaging services, including WhatsApp and Messenger, also have their own chatbots that answer common questions about how to use the app.
What is the Best AI Chatbot for Customer Support, Sales and Marketing?
For business users, some of the best chatbots for customer service are designed to integrate with the company’s CRM system. Salesforce Einstein, for example, is designed to help with customer support and sales. To take advantage of the power of this chatbot, however, a company must be willing to invest in Salesforce as a whole and pay $50 per month for the Einstein service.
One of the most innovative uses for a chatbot is Disney’s Judy Hopps, a character from the movie Zootopia. The chatbot encouraged kids to interact with the tenacious long-eared heroine, helping them solve crimes in her fictional city of Zootopia. Disney’s chatbot used the NLP capabilities of the platform to explore possible avenues of inquiry based on the user’s input and answer questions about the plot of the movie.
Another innovative chatbot is Drift’s B2B solution, which can be implemented on a company’s website to qualify leads without forms. The chatbot can ask questions to determine a lead’s needs and then create a conversation with a salesperson to schedule a meeting. Drift’s B2B bot can also connect with knowledge base tools like Zendesk and others to answer frequently asked questions and provide information about products or services.
Although some companies have embraced the power of generative AI, others have been concerned that it could result in job loss. For this reason, some companies have restricted employees from using generative AI, which is designed to create entirely new content based on user input. While some generative AI has been used to great effect in fields such as music, art and writing, there have also been concerns that it may be used to automate jobs in more unskilled areas.